Patient safety must come first!

Copyright © 2012

From healthcare workers:

(10) "There are many challenges in healthcare systems . Your book serves as a constant reminder to all of us on what can go wrong to our patients and that diligence, doing the right thing for our patients is key. Most importantly, design of our systems and processes, and nurturing a quality and safe culture among all our staff is very important." Healthcare worker

(9) “There is so much I have learned in reading your real life story. Sometimes there are things we take for granted…you will help to keep us on our toes. There are moments you bring tears to our eyes. Your book should be read by all medical staff and those who believe in never stop learning—it helps to shine lights in our way.” Healthcare worker

(8) "I have enjoyed reading your book. I can relate to many of the issues that you have highlighted--lapses in infection control practices, care fragmentation, poor hand-offs, miscommunication, etc.--both as a healthcare worker and as a caregiver. The efforts that you have put in, as a layperson, to research into the various topics are highly commendable!" Healthcare worker

(7) "I got to know your book while attending a Patient Safety Course. What you have written really touches my heart. It is really a good book to read and share, and it will constantly be kept with me-- reminds me, always to be a patient advocate. What touches me most is that you gave me the 'smartchips' thingy!! It will definitely be kept with me to strengthen my passion-- caring for the sick." Healthcare worker

(6) "There are strong patient advocacy groups overseas dealing with hospital infections, but none in this country. Many patients are affected, but have not found a voice to raise these concerns and help change the situation locally." Healthcare worker

(5) "I found it very heartfelt, passionate and a strong call to action. I would like people involved in Infection Control as well as some of the medical student leaders to have read the book so they can better understand the implications of hospital infections from a patient's perspective." Healthcare worker

(4) "As a healthcare professional, I don't always see things from my patients' perspective. It's not because I don't care or lack compassion. It's just inherent bias present in all of us that sometimes blinds us. I am glad that you have mustered the courage to share your experience and the experiences of other caregivers. This will be the start for us (healthcare professionals) to start seeing things from the other end of the stethoscope. Kudos and please, for the sake of patients and caregivers, keep patient advocate flame burning." Healthcare worker

(3) "It has actually been a pleasure reading your book, and I am very happy for such an advocacy to happen in Singapore. It is simple, yet aptly written and you have illustrated most of the misadventures that can happen in a hospital. This book, I hope, will serve to empower the public to know what can be done if they have loved ones in the hospital. The 'bad bugs' part has struck a soft spot in me, for it has been my area of interest and research for the past years.

In a famous medical journal, Lancet Infectious Disease 2007, it was stated that Singapore has one of the highest resistance rate of Acinetobacter infections (sister of pseudomonas). I have been 'slimed' many a times in these overseas medical conferences, where people will come up to me and ask why is my country having such high rate of resistance? Is it really due to the tropical climate or are antibiotics allowed to be rampantly used?" Healthcare worker

(2) "It was a great read for my Ethics and Law lectures. I have recommended your book to my nursing students." Nursing lecturer

(1) "It is brilliantly written, highlighting much of what is lacking in today's health care system in Singapore." Nursing student

From caregivers:

(11) "I chanced upon your book in the National Library recently and am very touched and moved by your effort in bringing up awareness and advocating greater safety in our public hospitals.

I can almost relate to the ordeal and frustrations you and your family went through during your late father's misadventures in our public hospital. We have had a similar experience years ago when my parents took turns to be admitted to a public hospital. However the grief and pain that you went through is something I cannot imagine as my parents managed to survive the ordeal. For this I salute you and greatly admire the painstaking task you have undertaken all this years.

I intend to share the books purchased with my children and good friends and to bring forward your effort to as many people as possible. I hope to be able to contribute my little part in your effort to bring about greater awareness in subsidised patients' rights and hopefully real reforms in our public healthcare eventually."

(10) "This book is very informative and will be very helpful to the general public and family members of patients. We have learnt so much during our mum's six-month stay in the hospital. It was a painful lesson for us which we will never forget and forgive at the cost of our mum's life. We are totally disappointed with the public hospital and have switched our hospital insurance to cover high end private hospital charges after our mum's experience." Ms Lim WH

(9) "It is very informative and reflective. I personally have experienced 70% to 80% of the book contents during my mother's six-month stay in the hospital." Mr Lim WK

(8) "This good book should be read by all Singaporeans; especially for those people in the Ministry of Health, all hospitals staff including doctors and nurses."

(7) "What caught my eye were the 30 doctors in 6 weeks. My young son was seen by 11 doctors in less than 24 hours when he was admitted to a public hospital. He asked if he could stop repeating what had happened to him to every doctor who visited him."

(6) "I am very disappointed by the local hospital service (especially doctors' rude talking manner!) during my father's hospital stay followed by his recent death. I really admire your courage to speak up about the reforms required by our local public hospitals."

(5) "If we are illiterate or know nuts about medical world, we are truly at the mercy of the medical workers. We simply have to rely on their professionalism. Dangers and diseases lurk every corners of the hospital. Honestly it is pretty frightening to think of staying there. I have told my friends and colleagues about your book. I am now circulating the book. At least we can learn what to look out and take caution."

(4) "My family had a very bad experience at a public hospital resulting in my mother's death and I am in the midst of writing to MOH. I would need to purchase your book urgently."

(3) "Currently, my dad is hospitalized in a public hospital. While looking after him in the ICU, I witnessed some cases where inpatients had contracted lung infections. I am worried for my dad. Today alone, three male patients had died from lung infections. I got acquainted with family members of some inpatients at the waiting area, and told them about the launch of your book. Together, we would like to buy five copies of it."

(2) "I am very eager to read your book. I am very moved by your passion to help others and by what you have done."

(1) "With aging parents, it is important to be more knowledgeable."

Updated on 12 May 2013

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