(10) "There are many challenges in healthcare systems . Your book serves as a constant reminder to all of us on what can go wrong to our patients and that diligence, doing the right thing for our patients is key. Most importantly, design of our systems and processes, and nurturing a quality and safe culture among all our staff is very important."
(9) “There is so much I have learned in reading your real life story. Sometimes there are things we take for granted…you will help to keep us on our toes. There are moments you bring tears to our eyes. Your book should be read by all medical staff and those who believe in never stop learning—it helps to shine lights in our way.”
(8) "I have enjoyed reading your book. I can relate to many of the issues that you have highlighted--lapses in infection control practices, care fragmentation, poor hand-offs, miscommunication, etc.--both as a healthcare worker and as a caregiver. The efforts that you have put in, as a layperson, to research into the various topics are highly commendable!" Healthcare worker
(7) "I got to know your book while attending a Patient Safety Course. What you have written really touches my heart. It is really a good book to read and share, and it will constantly be kept with me-- reminds me, always to be a patient advocate. What touches me most is that you gave me the 'smartchips' thingy!! It will definitely be kept with me to strengthen my passion-- caring for the sick." Healthcare worker
(6) "There are strong patient advocacy groups overseas dealing with hospital infections, but none in this country. Many patients are affected, but have not found a voice to raise these concerns and help change the situation locally." Healthcare worker
(5) "I found it very heartfelt, passionate and a strong call to action. I would like people involved in Infection Control as well as some of the medical student leaders to have read the book so they can better understand the implications of hospital infections from a patient's perspective." Healthcare worker
(4) "As a healthcare professional, I don't always see things from my patients' perspective. It's not because I don't care or lack compassion. It's just inherent bias present in all of us that sometimes blinds us. I am glad that you have mustered the courage to share your experience and the experiences of other caregivers. This will be the start for us (healthcare professionals) to start seeing things from the other end of the stethoscope. Kudos and please, for the sake of patients and caregivers, keep patient advocate flame burning." Healthcare worker
(3) "It has actually been a pleasure reading your book, and I am very happy for such an advocacy to happen in Singapore. It is simple, yet aptly written and you have illustrated most of the misadventures that can happen in a hospital. This book, I hope, will serve to empower the public to know what can be done if they have loved ones in the hospital. The 'bad bugs' part has struck a soft spot in me, for it has been my area of interest and research for the past years.
In a famous medical journal, Lancet Infectious Disease 2007, it was stated that Singapore has one of the highest resistance rate of Acinetobacter infections (sister of pseudomonas). I have been 'slimed' many a times in these overseas medical conferences, where people will come up to me and ask why is my country having such high rate of resistance? Is it really due to the tropical climate or are antibiotics allowed to be rampantly used?"
(2) "It was a great read for my Ethics and Law lectures. I have recommended your book to my nursing students." Nursing lecturer
(1) "It is brilliantly written, highlighting much of what is lacking in today's health care system in Singapore." Nursing student