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Memento Booklet 2

Compassion & Responsibility: A Patient Advocate's Wish

Release Date: 19 April 2013

Twenty-seven complimentary copies were given to nursing students/nurses and lecturers on 19 April 2013.


This booklet is specially written to complement my sharing on the topic: "Patients’ Rights and Complaints" at a local polytechnic in April 2013.

It also serves as a workbook for nursing students/nurses to practise the "shoe-shifting" skill in a classroom setting.


Cover design by: Mr Cheng Yew Chung

Contents
  • PREFACE
  • ABOUT THE AUTHOR

  • INTRODUCTION


    SECTION 1: PATIENTS’ RIGHTS AND COMPLAINTS
    • Patient’s Charter
    • Patients’ Expectations
    • Value of Complaints
    • Rise Above Ego
    • Are You at Fault?
    • Are Patients Always Right?


    SECTION 2: COMPASSION & RESPONSIBILITY
    • Unleash Your Power
    • Practise Compassion
    • Develop Responsibility


    SECTION 3: HOW TO DO IT RIGHT
    • Put Yourself in Others' Shoes
    • Engage Patients’ Families



Updated on 21 April 2013


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